I was wondering if anyone could perhaps point me in the direction of any
open-source/free software that one may be able to use for workforce
management? Alternatives to something like Aspect eWFM, if you've heard
of it.
So far anything I've found online for the obvious search terms has been
related more to CRM, rather than internal employee management..
What it needs to do, basically, is import statistical data from call
centre telephony systems and forecast future resource planning around
staff hours/absences, etc.
Given the amount of money the proprietary products cost (hordes) if this
doesn't exist I'd be tempted to suggest that there's certainly a gap in
the FOSS market. :)
Any help, greatly appreciated!
Tom