RT is a pretty popular ticketing system you might find useful as a base
:-)
http://bestpractical.com/rt/
Matthew
On Sun, Aug 12, 2007 at 07:14:37PM +0100, ArchLinuxUser dick_turpin wrote:
Set up a ticket system you know the sort of thing for fault calls ect, thats
a backend to a web/wiki page offering help. Members sign up to give support
on a range of subjects be it one item or a thousand and one and Joe public
(Or me) goes to the web page/wiki looks down the list selects the desired
help item and clicks on the relevant link.
Problems are categorized by chocolate level which you click on which in turn
sends/registers a fault call (I'll call it that for a minute its easier to
understand what I'm on about) so for example sake;
Mars Bar (Maybe a picture of one too) = No X display blah blah blah (eg
loads of low level problems)
Bar of Cadburys (--^--) = Cant compile blah blah blah
Box of dairy milk (--^--) = Can you come and install it for me
The above are mega rough examples but hopefully you get the way my mind is
working the beauty of a ticket system as you know means it can be tracked to
resolution you can see who resolved it you can see who asked for it.
Then we can all run round Kris's house coz he's got all the chocolate. :-P