On 13/08/07, Kris Douglas <webbox.uk(a)gmail.com> wrote:
On 13/08/07, ArchLinuxUser dick_turpin <dick_turpin(a)archlinux.us> wrote:
>
> On 13/08/07, Matthew <m(a)ingsoc.eu> wrote:
>
>
>
> > You could also try bugzilla -
http://www.bugzilla.org/
> >
> > I think that supports incentives to fix stuff too (built in).
>
>
> Well I never, just shows how much I know. I always thought bugzilla was
some formal thing attached to a distribution I didn't realise its a
standalone server app.
>
> Thing is I've used the Novell one and it was really complicated so a
learner would have no chance. I think it ought to be simple, I'd envisage
the user clicking on a link filling in the body of their mail and the
backend doing all the weird and wonderful stuff eg allotting, assigning and
giving the sender a reference number (How about "Your reference is 1020
Jelly Beans")?
>
>
> --
> Regards
>
> Dick Turpin
>
I like the wiki idea :-) Clean and simple and most people know how it
works by now. Whereas Bugzilla is fantastic once you have it worked
out. Newcomers shy away from Bugzilla, I know I did to start
with...but that about 8 years ago which was actually about 3 years
after my first introduction to Linux :-)
The one thing with a wiki though is to make sure the security is
sorted from the word go.
--
==============================================
Kevan Farmer
Linux user #373362
Staffordshire